CUSTOMER CARE

CUSTOMER CARE
Our Customer Care team is available to assist you with any request.
– Size/fit advice and detailed product information
– Placing orders and delivery queries
– Exchange and return advice
We welcome your feedback and endeavour to reply within 24 business hours.
Please note our office hours are Monday to Friday 10am – 5pm AWST.
+61 (8) 9228 0373
orders@aureliocostarella.com

COLOURS
We have made every effort to display as accurately as possible the true representation of colours of the products that appear in our E-boutique. Please be aware that computer monitors can vary and therefore we cannot guarantee that your monitor’s display will be completely accurate.

CANCELLATIONS
Once your AURELIO COSTARELLA order has been placed it cannot be cancelled. Once your order has arrived you will need to apply for a refund. Please note that AURELIO COSTARELLA reserves the right to refuse a refund for change of mind.

FAULTY GOODS
Goods are (deemed) faulty if they are received damaged or improperly manufactured. Items that are damaged as a result of normal wear and tear are not considered faulty. Items that have been incorrectly laundered or pressed contrary to our recommended care instructions are not accepted as faulty.

GIFT WRAPPING
Products purchased from AURELIO COSTARELLA online arrive suitable for gift giving in beautiful AURELIO COSTARELLA packaging.

ITEM AVAILABILITY
All orders are subject to availability. We reserve the right to limit the quantity of products we supply and to alter the terms or duration of any special offers or sale promotions. While we make every effort to only display items that are in stock and available to ship, from time to time there may be instances where we are unable to supply an item. In this case a member of our Customer Care team will contact you and your order will be cancelled. Items in your shopping basket are not reserved and may be purchased by other customers.

MAILING LIST
You may choose to subscribe and receive our periodic newsletter to learn about new merchandise, trends, promotions, sales and discounts. You may opt out of this subscriber list at any time by clicking unsubscribe on your email notification.

PAYMENT
We accept payment through Paypal which enables major credit cards to be used. AURELIO COSTARELLA does not accept cheque, money order or COD.

PRICING
All prices are listed in Australian dollars (AUD) and transactions are processed in AUD. We take no responsibility for exchange rate fluctuations or 2%-5% currency conversion charges by various credit card providers.

PROMOTIONS
At AURELIO COSTARELLA we will run occasional promotions and sales. During these periods we will offer discounts on selected items.
Please note that SALE items are FINAL sale and cannot be returned for a refund or exchange unless deemed faulty.

SIZE CHART
When selecting your garment please note the AURELIO COSTARELLA measurement guide:

For more information please email us.